Patient Service Rep II

Northern Light Mayo Hospital Department:

General Surgery Clinic Position is located:

Medical Office Bldg- Dover Foxcroft Work Type:

Full Time Hours Per Week:

36

Hour/Week Work Schedule:

6:30 AM to 3:00

PM Summary:

Acts as the primary contact with patients, as part of the healthcare team, either by telephone or in person, and maintains the office medical record files. Maintains and updates medical providers daily schedules in the computer. This position reports directly to the Office Coordinator.

Responsibilities :

Takes and records messages when a staff member is unable to take the call personally. Provides and assures prompt scanning and organization of all patient related data into the EMR for use by all internal users. Processes the release of medical records to outside providers and obtains medical records from outside providers when needed. Greets patients upon arrival. Assists new patients in completing questionnaires. Promptly answers telephone calls in a courteous manner. Exercises considerable judgment and tact to ascertain the caller's needs. Scans patient's medical records into electronic format utilizing established process. Schedules appointments and/or follow-up visits. Prepares forms as needed and insures patients' paper chart is properly updated or EHR record is current. Receives laboratory and x-ray reports etc. and integrates materials into the respective chart after clinical staff review. Correctly enters/updates insurance and demographic information while checking patients in. Contacts specialty offices to obtain reports or retrieve from CPSI when necessary. Obtains patient payments of deductibles, co-pays and previous balance amounts when possible. Works as part of a team dedicated to maximizing office visits and assuring adequate access for the people we serve.

Other Information:

Competencies and Skills Achieves Results:

Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

Effectively Communicates:

Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Behaves with

Integrity and Builds Trust:

Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education Required High School Diploma/General Educational Development (GED) Working Conditions Potential exposure to diseases or infections. Work with computers, typing, reading or writing. Lifting, moving and loading 20 to 30 pounds. Prolonged periods of sitting. Prolonged periods of standing. Questions?

Contact Talent Acquisition:

phone: 207-973-7100 email: talentacquisition@northernlight.org Dover- Foxcroft, Maine, NL Mayo, Critical Access Hospital (CAH) Rural Health Care