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MH
MyMichigan Health
Medical Office Nurse LPN
Career Insights for Registrar / Patient Service Representative
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,452 / year median in Michigan
+2% projected growth
Job Description
Back Medical Office Nurse LPN JOB_DESCRIPTION.SHARE.HTML
CAROUSEL
_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Alpena, Michigan Nursing 0730-1600 Regular Full-Time Day Shift 16597-Medical Oncology Clinic 47221 Job Description Summary Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you. Responsibilities (30%)- Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results. Supports, directs and refers patients for consults and/or testing and insurance pre-certification and documentation. (30%)
- Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition.
- Assists provider with examinations and procedures. (20%)
- Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure.
OTHER DUTIES AND RESPONSIBILITIES
Provides complete patient assessment, as indicated within the scope of the practice. Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens. Some departments may be required to demonstrate competency to assist with procedures such as, but not limited to electrocardiogram (EKG), Pulmonary Function Test (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Test (NST). Assists in maintaining a clean and safe environment for patients and co-workers. If applicable, maybe required to travel to satellite clinics. Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR) Practice Management, Electronic Medical Records, Laboratory Information System (LIS) , Emageon, dictation systems, and any other necessary programs to assist providers and staff. Demonstrates critical thinking for patient management. Maintains a high level of confidentiality and ensures patient's rights in accordance with proper procedures and in compliance with HIPAA (Health Insurance Portability Accountability Act). May be asked to perform clerical duties- filling out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient's medical records.
- Basic Life Support Required Equivalent Experience
- within 3 months of hire or transfer LPN
Licensed Practical Nurse Required Equivalent Experience Required Education Education:
Technical Certificate Other Information At MyMichigan Health, we hold these values to be fundamental:Values:
Excellence- We offer nothing less than the best. We adhere to the highest standards possible in clinical care and customer service. We continuously measure ourselves and constantly strive to improve. Integrity
- We do the right thing, each time, every time. We treat each individual with compassion and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify the highest ethical standards. Teamwork
- We provide individual commitment to a group effort. Collaboration benefits everyone
- most importantly, our patients. It promotes efficiency, fosters professional and organizational growth, encourages learning, and stimulates innovation. Accountability
- We accept responsibility for all we do.