A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by CBO Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.
Essential Functions and Responsibilities:
1. Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner. 2. Responds promptly, professionally and courteously to all customers' needs. 3. Cooperates and communicates effectively with all McLaren Health Care team members. 4. Contributes to continuous quality improvement efforts. 5. Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.
Qualifications Minimum:
High School Diploma or GED Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators
Preferred:
Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted Certification in medical billing, coding, or equivalent job specific certification Working knowledge of CPT, HCPCS, and ICD-10 One-year experience in
Revenue Cycle Knowledge, Skills, and Abilities:
Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Health Care.
Provides service excellence standards:
o Responds promptly, professionally and courteously to all customers' needs. o Cooperates and communicates effectively with all McLaren Health Care team members. o Contributes to continuous quality improvement efforts. Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. Organizes time and prioritizes effectively. Completes tasks accurately and timely. Works to meet department needs and objectives. Practices cost effective measures. Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources. Complies with HIPAA regulations and Patient Bill of Rights. Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers.
Communications:
communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. Works independently in a self-directed, non-confrontational, collaborative manner. Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
Customer Focus:
promotes positive internal and external relations by actively seeking and being responsive to customer feedback. Ability to support and participate in continuous quality improvement projects. Translates Mission and Vision into daily interactions with internal and external clients. Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care. Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training. Customers include patients, physicians, and coworkers. Displays high ethical standards.
Position Specific Expectations:
Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Patient Access Representative I.
