Director of Patient Financial Services

Director of Patient Financial Services Farmington Hills, MI Job Details 1 day ago Qualifications Performance dashboard reports Revenue cycle management Dashboard development Appeals Accounts receivable Operations management Procedural guides Customer service 5 years Meditech Insurance claim appeals processing Improving operational efficiency Cerner Team development Team management Performance Improvement (PI) Mentoring Medical insurance appeals management Data analytics Healthcare team management Healthcare financial management Root cause analysis Epic Employee engagement Senior level Leadership Data-driven decision making Communication skills Hospital experience

Full Job Description Description:

We are seeking an operationally focused Director of Patient Financial Services (PFS) to lead, mentor, and optimize day-to-day business office functions for our healthcare provider clients. This role is best suited for a hands-on operator, someone who leads from the front, builds credibility through action, and isn't afraid to get into the weeds with their team to troubleshoot denials, monitor workflows, and drive measurable performance improvements. This is a leadership role, but also a doer's role. You'll oversee teams across the revenue cycle continuum (billing, follow-up, cash posting, customer service, etc.), identify inefficiencies, implement solutions, and roll up your sleeves to ensure results.

Key Responsibilities:

Serve as the operational leader over PFS functions for assigned Healthrise clients, ensuring day-to-day activities meet or exceed performance standards. Directly manage and mentor team leads, supervisors, and staff across multiple functional areas (hospital billing, professional billing, A/R follow-up, denials, customer service, etc.). Use data-driven insights to identify pain points and take a proactive, action-oriented approach to resolving them, whether that means coaching a team, implementing a new workflow, or stepping in personally to solve a persistent issue. Partner with analytics and client stakeholders to define KPIs and develop performance dashboards. Implement best practices across systems and teams, especially in Epic, Cerner, or Meditech environments. Lead with a "boots-on-the-ground" mindset, participate in root cause reviews, help draft appeal letters, coach teams on difficult accounts, and develop SOPs from real-time observations. Drive employee engagement and foster a strong, accountable team culture through transparent communication, clear expectations, and continuous feedback.

Requirements:

5+ years of progressive experience in hospital or health system revenue cycle management, with at least 3 years in a leadership capacity over PFS operations. Demonstrated success leading and mentoring billing and follow-up teams in high-volume environments. Deep understanding of payer guidelines, claims processing, denials management, and revenue cycle KPIs. Familiarity with Epic. Exceptional problem-solving skills with a track record of executing process improvements and turning around underperforming teams or functions. Comfortable navigating ambiguity and fast-paced environments; able to think strategically while acting tactically. Excellent communication skills, both written and verbal.