A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Maintains continuity of patient flow within the Imaging Services departments. Greets and communicates with patients, visitors and hospital personnel by telephone, intercom or in person, in a polite and professional manner. Performs other clerical duties as required. Assists technologists as needed.
Essential Functions and Responsibilities:
1. Works with Central Scheduling to provide appropriate coordination for patient appointments 2. Conveys department schedules to the appropriate personnel 3. Receives patients/visitors and notifies the appropriate departments 4. Assists departments with administration of contrast 5. Answers any patient questions and provides directions when needed 6. Ensures that the correct physician and patient orders are received, placed on the ordering system, scanned into medical records, and given to the appropriate personnel 7. Answers the telephone, takes messages, and convey messages to appropriate persons/departments 8. Assists with monitoring department patients as needed 9. Performs any pre-procedure interviews, verifying exam time with the patient in coordination with departments. 10. Prepares CD creation or upload of CD within the imaging departments. 11. Assists in the investigation and resolution of billing issues 12. Performs other department related duties as assigned
Qualifications:
Required:
High school diploma or equivalent Minimum 6 months previous clerical or customer service experience
Preferred:
6 months to 1 year of data entry and medical clerical experience
Additional Information Schedule:
Full-time Requisition ID:
26003985
Daily Work Times:
10:30am-7pm
Hours Per Pay Period:
80
On Call:
No Weekends:
No About Us McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.
