DEPARTMENT ASSISTANT - EAR, NOSE, & THROAT

Job Summary:

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.\n

Essential Functions:

\nConsistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.\nAnswers incoming calls and routes to proper destination, creates appointments, creates messages on patient's behalf.\nGreets and checks in patients and visitors; Assists patients with registration and scheduling.\nProcesses incoming mail and faxes.\nPrepares Electronic Medical Record by scanning necessary documents.\nInventories, orders, and maintains all office supplies.\nAssists patients to complete documents such as intake and insurance forms.\nDirects patients when necessary.\nConfirms current patient information, ensures that the proper physician is listed.\nVerifies insurance eligibility.\nContacts patients prior to visit for confirmation of visit, co-insurance, and copay\nCollects copay and outstanding balances on patient accounts.\nAssists with quality assurance initiatives.\nUpdates patient demographics including insurance information and scans insurance card into chart.\nEvaluates daily schedules to accommodate patient flow and minimize missed appointments.\nCoordinates scheduling of incoming referrals.\nScheduling high tech imaging appointments.\nCommunicates with the clinical staff to ensure all appropriate patient information is gathered.\n

Minimum Qualifications:

18 years of age.\n

Knowledge, Skills & Abilities:

Associate's degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.\n

Working Conditions:

Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with diverse populations of physicians, nurses, patient family members, etc. Potential exposure to blood/body fluids and contagious disease.\n

Physical Requirements:

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.\nMarshall, 200 N. 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