Essential Job Duties:

Provide excellent customer service by answering calls courteously and professionally. Will be answering 50 up to 150 calls per day, primarily assisting patient with scheduling and medication and refill requests. Demonstrates empathy, active listening skills, and effective problem solving to address patient inquires in a timely fashion. Handles a variety of call types including medication refills, inquiries from physician offices and pharmacies, prior authorization requests, appointments. Schedule patients needing insurance enrollment/sliding fee assistance to appropriate personnel. Manage time effectively, using productivity tracking tools and software. Follow HIPAA guidelines to maintain confidential patient information Ensure accuracy in data entry and patient database maintenance

Qualifications:

High School Diploma or equivalent Min. 2-3 years of experience in a medical call center role Experience working in a healthcare setting is preferred Strong computer skills; including proficiency with Microsoft Office Experience in using Electronic Medical Records is preferred

Pay Rate:

$19-$20 IND2

Pay:

$19.00 - $20.00 per hour

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office :

3 years (Required) EMR systems: 2 years (Preferred) Call center

Representative:

3 years (Required) Scheduling appointments: 3 years (Required) Processing medical refill requests: 3 years (Required)

Work Location:

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