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LS
Lakes Surgery Center
Medical Office Receptionist
Career Insights for Registrar / Patient Service Representative
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Based on Michigan data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,452 / year median in Michigan
+2% projected growth
Job Description
Greet and register patients for surgery. Answer phones, prepare and process patient charts and other general clerical duties. The Medical Office Receptionist welcomes patients, families, physician and visitors to the Center either in person or over the phone. The general duties include pre-registration and registration of patients(i.e. enter insurance and demographic information into HIS system plus produce registration and consent forms), receiving and directing incoming calls, distribution of mail and messages, and assisting the business office as necessary. Assembles all patient charts, notifies patient of copay responsibility, and offers directions to the center. The position must work directly with the clinical staff members to properly communicate the needs of patients, family and visitors. Other duties could include completing the daily payment log and completion of medical records along with other assigned duties as directed by the Business Office Manager.