Pre-Admissions Clerk Hegira Health, Inc. - 3.1 Westland, MI Job Details Full-time $17.16 - $19.16 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 403(b) Life insurance Qualifications Computer operation Spreadsheets Word embeddings High school diploma or GED Data entry Typing Productivity software Full Job Description Company Overview Hegira Health, Inc. (HHI) is a reputable non-profit organization dedicated to providing comprehensive mental health and substance abuse disorder treatment services to individuals across all age groups. Serving the community since 1971, HHI operates a broad network of clinics and behavioral health programs committed to delivering accessible, quality, and individualized care. Overview The Pre-Admission Clerk shall possess, at a minimum, a high school diploma or its equivalent. He/she must have basic reception skills, electronic entry capabilities, minimum typing skills of 45 words per minute, and good organizational abilities. He/she must be proficient in the use of Microsoft Office Word and Excel. He/she shall be capable of conducting web-based searches and utilizing web-based documents. The Pre-Admission Clerk shall promote an atmosphere that is conducive to a professional, clinical business operation. Duties General Office

• Answer telephone calls utilizing HHI scripted greeting.
• Greet telephone customers with an attitude that promotes welcoming.
• Legibly document using language meeting professional standards, abbreviations per HHI approved listings, and error correction processes, as applicable, per policy.
• Ensure external documentation is prepared on HHI-issued letterhead or clinical document.
• Ensure timely submission of documents for interoffice mail distribution. Pre-Intake
• Denote client-identified needs/problems, payor source, and preferred geographic location.
• Explain to candidates fees, payments accepted, and offer assistance to obtain sliding fee specific to each clinic.
• Check for client in EHR for prior service activity at HHI.
• Enter pre-intake information into appropriate EHR screen via call intake process.
• Enter payment/insurance information into EHR IBR screen.
• Contact payor source as needed for verification, authorization, etc.
• Schedule initial intake appointment based on the candidate's expressed need, clinician specialty area(s) and appointment availability, and enter into the clinic's EHR.
• Confirm all insurance eligibility/ineligibility information through current web-based sources.
• Check MHWIN system to determine if client is existing CMH consumer.
• During same shift as call received, prepare pre-intake packet that includes insurance eligibility/ineligibility, payor authorization (if received), MHWIN confirmation or CareLink ID as appropriate, appointment date, and assigned therapist and send interoffice to assigned clinic office manager.
• Notify office manager promptly when appointments available appear to be insufficient for scheduling anticipated new client requests.
• Print list of pre-intakes scheduled at the end of each business day and forward to Pre-Admission Lead the following business day.

Qualifications Prior experience in medical office administration or clinic support roles is highly preferred; dental office experience is a plus. Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential. Knowledge of medical terminology, CPT coding, ICD-9/ICD-10 coding, and medical billing processes. Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and multi-line phone systems. Excellent customer service skills with the ability to communicate effectively via phone etiquette and maintain professionalism under pressure. Bilingual abilities are desirable to serve diverse patient populations effectively. Demonstrated understanding of health insurance verification procedures and clinical confidentiality policies. Organizational skills with attention to detail in documentation review and data management; typing speed of at least 10 key strokes per second preferred.

CONTINUING EDUCATION TRAINING REQUIREMENTS

• Provide results of annual TB test and health status confirmation statement.
• Complete Semi-Annual Critical Training Update.
• Complete a minimum of 12 hours of documented, annual training/ continuing education that is pertinent to the duties of the Pre-Admission Clerk.

Adhere to all HHI policies and procedures (e.g., Clinical, Personnel, Infection Control, Safety/Environment, etc.) Join our dedicated team committed to delivering compassionate healthcare services while advancing your career in a supportive environment focused on community well-being!

Pay:

$17.16 - $19.16 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person