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M
Mercy
Patient Service Representative - Mercy Jefferson Neurology Clinic
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Missouri data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,779 / year median in Missouri
+5% projected growth
Job Description
Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Position Details:
Location:
Mercy Hospital Jefferson - Neurology Clinic 1390 US-61 Ste N2400 Festus, MO 63028Shift/Hours:
Full-Time Days Minimum Qualifications Education:
High school diploma or equivalent.Skills, Knowledge and Abilities:
- Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
- Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
- Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Attend and complete Clinic Core Front Desk Training post-hire.
Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
- Position requires standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.