A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Click here to review our complete Total Rewards Guide. Retirement + matching Up to 4 weeks paid time off in first year Onsite childcare - Quincy 24/7 Wellness Center access Educational assistance opportunities
JOB SUMMARY
This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for obtaining information to appropriately bill payers, verify patient insurance eligibility, confirm benefits eligibility, collect point of service payments, determine medical necessity, and gather statistical information in compliance with federal and state regulations. This position performs registration duties throughout the facility; included but not limited to Patient Access 11th, Emergency Department, etc. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital.
JOB QUALIFICATIONS
Education/Training/Experience:
REQUIRED
Must be a high school graduate or equivalent with GED Positive interpersonal relationship skills required. Complete Medical Terminology Course within 6 months of hire. Computer literacy required, including the use of Microsoft Word, Microsoft Excel, and other office products Excellent written and verbal communication skills Excellent customer services skills, ability to independently problem-solve, and perform basic mathematical calculations Demonstrate ability to multi-task and work independently using critical thinking skills.
PREFERRED
Some College preferred Medical Terminology preferred One year of clerical and customer service experience preferred
Pay Status:
NON-EXEMPT HOURLY EEO
Statement:
Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.
