RESPONSIBILITIES Job Specific Competencies:

Greet and check in patients in a professional, compassionate manner Schedule new patient visits, follow-up appointments, and diagnostic testing Verify insurance eligibility and obtain prior authorizations for sleep studies and DME as needed Manage patient phone calls, secure messages, and portal communications Collect co-pays, deductibles and update patient demographic and insurance information Coordinate referrals, medical records requests, and outside provider communication Ensure compliance with HIPAA and patient privacy standards Room patients and obtain vital signs, sleep-related history, and chief complaints Administer and document screening tools Prepare exam rooms and assist provider during patient visits Educate patients on sleep studies, PAP therapy basics, and treatment plans Perform basic clinical tasks per scope of practice Enter and update clinical documentation in the electronic medical record (EMR) Assist with durable medical equipment (DME) coordination and compliance documentation Support follow-up care related to CPAP/BiPAP adherence and patient questions

JCMG Core Competencies:

Strives for continuous quality improvement. Participates in educational experiences designed to maintain and/or improve professional competence. Maintains high work ethic standards. Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

High School diploma or GED, some college preferred. Graduate of an accredited Medical Assistant (MA) training program preferred, but not required.

Experience:

Prefer previous experience as an MA in the ambulatory care setting, but not required. Experience in Sleep Medicine preferred, but not required. Familiarity with sleep studies, PAP therapy, or DME processes preferred, but not required

Certification/License:

Prefer certified MA BCLS certification or obtain within 3 months of hire

Knowledge/Skills/Abilities:

Medical terminology Basic computer skills Patient-centered communication and professionalism Ability to multitask in a fast-paced clinical environment Attention to detail and accuracy in documentation Team collaboration and adaptability Sensitivity to patients with chronic conditions and sleep disorders

WORK ENVIRONMENT

Works in heated and air-conditioned area; may be exposed to infectious material and contagious conditions including exposure to patient body fluids, including blood and contaminated sharps; potential for exposure to hazardous disinfecting chemicals; must follow universal precautions and utilize personal protective equipment.

BENEFITS

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