A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Saint Louis, Missouri Clinical Support Other Allied Health Regular Full-time Mercy Hospital South
JR267286
Job Description Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Position Details:
P atient Service Representative Mercy Clinic Ob/Gyn - 10004
Kennerly Schedule :
Full Time, Monday through
Friday Qualifications:
Education :
High school diploma or equivalent.
Experience :
Customer service experience preferred
Responsibilities:
Greet and register patients; verify identity and manage check‑in/check‑out Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and escalate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned
Skills, Knowledge and Abilities:
Knowledge of medical terminology, insurance, and billing processes Clear and professional verbal and written communication skills Basic computer skills, including accurate data entry Strong customer service skills with a patient‑focused approach High attention to detail and accuracy Ability to maintain confidentiality and comply with privacy policies Adaptable, professional, and able to work well under pressure Effective problem‑solving and issue resolution skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Patient Service Representative PSR Ob/Gyn Clinic Outpatient Full Time Day Shift
