A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
To assist physicians and other primary health care providers with clerical, financial and other general medical office operations in ambulatory practice. To work in support of clinic operations performing medical office, billing and clinical duties as may be required in a specific clinic. Knowledge, Skills & Abilities Knowledge of general medical office procedures. Good telephone skills. Excellent customer service skills. Must be able to multi-task. Ability to type 35 wpm. Ability to demonstrate knowledge of Microsoft Word. Interpersonal skills to interact with patients and staff. Verbal and written communication skills. General understanding and application of basic accounting principles. Responsibilities Performs administrative duties such as answering telephones, greeting patients, pulling, updating and filing patient medical records, verifying patient demographic and insurance information, scheduling appointments, and performing billing and bookkeeping. Checks-in patients, assists with patient histories, checks accuracy of patient information, prepares charts, may be called upon to chaperone or assist provider during examinations and other patient care activities, performs billing and other general medical office procedures in accordance with established protocols of a particular clinic. Educates and advises patients on specified medical issues within established guidelines. Assists with scheduling, coding and billing of medical procedures and/or ambulatory surgical procedures. Arranges examining room equipment; cleans rooms and escorts patient to and from assigned room in clinic. Disposes contaminated supplies; maintains stocks of medical supplies and medications as appropriate to the clinic. Performs administrative duties such as answering telephones, greeting patients, updating and filing patient medical records, verifying demographic and insurance information, scheduling appointments, and performing billing and bookkeeping. Practices safety, environmental, and infection control methods. Adheres to HIPAA, OSHA, infection control, and medical records compliance regulatory requirements. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, frequent exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, frequent bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, frequent kneeling, frequent pushing/pulling, constant reaching, occasional sitting, constant standing, occasional twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Requirements:
Education and Experience Required:
High School Diploma/GED Certifications, Licenses or Registration Required:
