A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Starting at $17.46/hour based on education, experience, certification, and internal equity
Status:
Non-Exempt Why You'll Love Working Here As an Admissions & Scheduling Representative at UNC Health Appalachian, you'll play an essential role in creating a seamless patient experience from the very first interaction. You'll coordinate patient scheduling, admissions, insurance verification, and pre-certification while serving as a trusted resource for patients, families, providers, and care teams within our Rehabilitation Center. Working in the heart of the Blue Ridge Mountains, you'll enjoy a collaborative workplace culture focused on teamwork, exceptional service, and making life better for the communities we serve.
Benefits include:
Comprehensive medical, dental, and vision insurance Health Savings Account (HSA) participation Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.) Tuition reimbursement, student loan refinancing, and college savings programs 403(b) retirement plan with employer match Paid time off for qualifying employees Paid parental leave for qualifying employees Employee wellness program Employee-to-Employee (E2E) financial assistance program Additional employee discounts and voluntary benefit offerings Lifestyle perks: Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation Access to top-rated public schools and Appalachian State University Nationally recognized as one of the best small towns to live, work, and explore Benefits begin the first of the month following 60 days of employment from new-hire orientation. What You'll Do as an Admission & Scheduling Representative Schedule outpatient and inpatient appointments while ensuring accuracy and efficiency Complete patient admissions and obtain required demographic, insurance, and pre-certification information Verify insurance eligibility, benefits, and authorization requirements with payers and provider offices Coordinate pre-admission certifications and communicate with physician offices to obtain required documentation Provide exceptional customer service while assisting patients and families with scheduling and registration questions Maintain accurate patient records while protecting confidentiality and complying with HIPAA requirements Collaborate with clinical departments, providers, and healthcare teams to support efficient patient flow Communicate clearly and professionally with patients, families, providers, and coworkers Ensure compliance with organizational policies, regulatory standards, and departmental procedures Promote a welcoming, organized, and patient-centered experience that reflects UNC Health Appalachian's mission, vision, and values Qualifications Education High School Diploma or GED required Experience Three (3) to six (6) months of experience in a medical office, healthcare, or administrative setting preferred Licensure / Certification None required Knowledge, Skills, & Abilities Strong customer service and interpersonal communication skills Ability to communicate professionally with patients, families, providers, and healthcare staff Proficiency with computers, typing, scheduling systems, and Microsoft Office applications Knowledge of insurance verification, patient registration, and medical office procedures preferred Excellent organizational skills with strong attention to detail Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment Ability to maintain confidentiality and professionalism in all patient interactions Physical Demands Prolonged sitting while performing computer and telephone-based work Occasional standing and walking throughout the workday Frequent keyboard use and manual dexterity Occasional bending, twisting, reaching, and light lifting Adequate visual acuity to review patient records, insurance information, and electronic documentation Working Conditions Indoor, climate-controlled healthcare office environment Frequent interaction with patients, families, providers, and interdisciplinary healthcare teams Exposure to healthcare-related hazards, including bloodborne pathogens and infectious materials, in accordance with standard precautions Frequent computer and telephone use throughout the workday Schedule may include days, evenings, weekends, and holidays based on departmental needs Adherence to organizational policies, patient privacy standards, and safety protocols About UNC Health Appalachian It's official - UNC Health Appalachian earned an "A" for the Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better." About UNC Health UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org. UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us. Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu .
