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Advocate Aurora Health

PSS AH PC N Charlotte Internal Medicine- University

Entry-Level JobVerifiedNo experience needed

Pay: $20.80–$31.20/hr

Posted: 5 days ago

Location: Concord, NC (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/15/2026

Career Insights for Registrar / Patient Service Representative

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Based on North Carolina data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$44,283 / year median in North Carolina

+8% projected growth

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Job Description

PSS AH PC N

Charlotte Internal Medicine- University Advocate Aurora Health - 3.6 Concord, NC Job Details Full-time $20.80 - $31.20 an hour 1 day ago Qualifications Customer communication High school diploma or GED Full Job Description

EDUCATION/EXPERIENCE

High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred. LICENSURE, CERTIFICATION, and/or

REGISTRATION

N/A

ESSENTIAL FUNCTIONS

1. Reviews and documents patient identification, and places armbands on patients arriving for care. 2. Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications. 3. Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public. 4. Provides continuity in departmental operations. 5. Refers patients to PFRS (Patient Financial Resource Services) when necessary. 6. Refer patients to Drug List Techs for update of medications before surgery as needed. 7. Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors. 8. Assists departmental staff in providing a caring compassionate environment.

SKILLS/QUALIFICATIONS

Excellent oral, written, and interpersonal communication skills Focus on customer service skills Knowledge of medical terminology Ability to use WakeOne Organized and ability to work as a team member

WORK ENVIRONMENT

Clean, well-lit, comfortable environment Subject to many interruptions Occasional pressure due to multiple calls and inquiries Occasional exposure to patient elements Moderate noise level

PHYSICAL REQUIREMENTS

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum