Front Desk Support

Job Summary:

Front Desk Support is responsible for welcoming patients by greeting them in a pleasant manner, updating their patient file and directing them appropriately throughout their visit; ensuring that their visit is a pleasant experience. For the exceptional and motivated, successful candidate, you will have the opportunity to train and alternatively work in the on-site diagnostic laboratory performing introductory protocols that aid in patient care and compliance.

Duties:

Checking patients in/out. Going over new patient paperwork. Collecting co-payments for the visit as well as working with patients to enter a payment plan if there are outstanding balances. Input new patient and insurance information; update patient demographics, contact info and insurance information at each visit. Greeting patients in person as well as on the phone. Schedule patient follow up appointments, coordinating care with referral destinations - i.e. physical therapy, imaging, etc. Assist patients with insurance and billing questions. Data Entry for patient information and updating patient demographics every time. Maintains reception and work area neat and orderly. All other duties as assigned.

Qualifications:

High school diploma or general education degree (GED), required. Medical Office Training Certificate preferred or equivalent medical office experience. One year experience in customer service preferred. One year experience with medical terminology preferred. Must have good organizational skills. Must have the ability to work independently and in a team environment. Must have strong communication skills. Proficient in computers and keyboarding. Ability to manage multiple tasks simultaneously. Must have a service-oriented personality, great customer service skills required.

Physical and Environmental Requirements:

Extended periods of time sitting and walking. Bending and stooping may be required. Ability to do repetitive work, i.e., keyboarding and writing. Ability to work on a computer for extended periods of time. Ability to lift and move 15 pounds. Vision and hearing corrected to normal limits. Envision Pain Management is an equal opportunity and affirmative action employer.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person