Patient Services Representative

Who we are: At Surgical Specialists of Charlotte, PA, we believe in the power of teamwork and the shared practice of medicine. For more than 80 years, our surgeons have set the standard for excellence, delivering world-class general, vascular, and specialty surgical care to communities across the greater Charlotte region. Our team of 25+ surgeons and 80+ professionals work together to deliver compassionate, innovative care across seven locations.

Your Role:

We are seeking a dedicated and customer-service-oriented Patient Services Representative to join our medical office team. This role is responsible for answering incoming calls, scheduling patient appointments, verifying insurance benefits, and performing a variety of front-office duties including patient check-in/check-out and collection of co-payments and outstanding balances.

What You'll Do:

Answer and route incoming calls. Schedule appointments and manage the office calendar. Enter patient demographics in NextGen EPM. Verify insurance coverage and collect required payments. Scan and upload patient documents to the EHR. Obtain signed ABNs for noncovered services. Review accounts and collect balances. Coordinate patient enrollment in the Patient Portal. Greet patients and visitors. Ensure all required paperwork is completed and scanned. Schedule followups at checkout. Deliver outstanding customer service to patients, clients, and staff. Follow company policies as well as OSHA and HIPAA standards and guidelines. Perform other duties as assigned by physicians or management.

Experience / Education

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Licensure Needed:

Education:

High School Diploma or equivalent required.

Experience:

23 years of healthcare office experience required.

Licenses/Certifications:

None required. Core Values All team members are expected to promote and uphold SSC's core values:

Trust Respect Integrity Clear Communication Collaboration Benefit Offerings:

We offer a comprehensive and competitive benefits package designed to support the well-being of our employees and their families.

Our benefits include:

Medical, Dental, Vision Insurance Company Paid ShortTerm, LongTerm Disability and Basic Life Insurance Coverage Generous Paid Time Off (PTO) and Paid Holidays Retirement Plan with employer contribution (Safe Harbor, 6% Match and Profit Sharing) Flexible Spending Accounts (FSA), Health Savings Accounts (HSA) (

HSA:

Employer Contribution) Voluntary Life, Hospital Indemnity, Accident, and Critical Illness Insurance Employee Assistance Program (EAP) that includes wellness and discount programs Ready to make a difference? Apply today and join a team where your skills and compassion change lives. Equal Opportunity Employer SSC is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. About

SURGICAL SPECIALISTS OF CHARLOTTE

For over 80 years, Surgical Specialists of Charlotte has focused on providing leading-edge care for patients in Charlotte and the surrounding counties. All of our surgeons are board-certified or board eligible with the American Board of Surgery. We utilize advanced technology whenever possible to benefit patients through minimally invasive treatments including robotic surgery. Our surgeons' expertise covers the broad scope of general, thoracic (excluding cardiac), vascular and trauma surgery.