OVERALL POSITION DESCRIPTION

The front desk representative is responsible for managing the administrative tasks and providing excellent customer service in a medical practice or healthcare facility. They play a pivotal role in ensuring patients' needs are met efficiently and professionally.

ESSENTIAL FUNCTIONS

Patient Interaction and Customer Service Greeting patients warmly and professionally as they arrive at the practice. Verify patient demographics, insurance information, and photo ID. Assist with completing required forms and paperwork. Schedule patient appointments, procedures, and follow-up visits. Coordinate with clinical staff to ensure efficient patient flow. Remind patients of upcoming appointments via phone or email. Answer incoming calls promptly and courteously. Provide information, address inquiries, and direct calls to the appropriate staff. Take and relay messages accurately. Administrative and Clerical Tasks Create and maintain electronic health records (EHR) or paper files. Ensure accurate and up-to-date patient information, including medical history and insurance details. Handle patient records requests and maintain confidentiality in compliance with HIPAA. Verify patient insurance coverage and eligibility. Assist patients in understanding their insurance benefits and financial responsibilities. Collect patient co-pays, deductibles, and outstanding balances. Process payments, issue receipts, and reconcile daily financial transactions. Monitor and restock office supplies, forms, and patient education materials. Ensure the availability of necessary equipment and devices. Organize and file medical documents, reports, and correspondence. Assist with medical records requests and maintain filing systems.

General Office Duties:

Assist patients with mobility issues or special needs. Maintain a clean and comfortable waiting area for patients. Collaborate with clinical staff, medical assistants, and physicians to ensure efficient patient care. Communicate important patient information to the clinical team. Perform other job duties as assigned

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Post-secondary education is highly preferred. Relevant certifications preferred. Strong interpersonal and communication skills. Proficiency in office software, electronic health records (EHR), and appointment scheduling systems. Knowledge of medical terminology, insurance billing, and coding. Excellent organizational and multitasking abilities. Familiarity with HIPAA regulations and patient confidentiality. Empathy, patience, and a customer-centric approach to patient care.

Benefits:

401(k) Dental insurance Employee assistance program Free parking Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Kernersville, NC 27284 (Required)

Work Location:

In person