A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Referral Coordinator UNC Health Care $16.51 - $23.62 per hour United States, North Carolina, Lumberton 2934 North Elm Street (Show on map) Sep 03, 2026 Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
Processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage. Essential duties and responsibilities are as follows. Other duties may be assigned.
Responsibilities:
1. Works collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
2. Consistently provides accurate and detailed patient information to include patient demographics and medical information pertinent to appointment being scheduled to ensure patient safety and quality patient care.
3. Obtains accurate and valid physician or advanced practitioner orders for all appointments, tests and procedures being scheduled.
4. Accurately and consistently communicates appointment, test, procedure information and prep to patient and/or family member. Adheres to privacy, compliance and HIPPA regulations.
5. Ensure patient has follow-up appointment with the physician to discuss outcomes, as appropriate.
6. Consistently and accurately document the date and time of appointment, tests, scan or procedure in the patient's medical record. Communicate as appropriate to practice staff.
Other Information Other information:
Education Requirements:
• High school diploma or GED required; higher-level degree may satisfy this requirement.
Licensure/Certification Requirements:
Professional Experience Requirements:
• Six months to one year related experience and/or training; or equivalent combination of education and experience.
Knowledge/Skills/and Abilities Requirements:
Job Details Legal Employer:
NCHEALTH
Entity:
UNC Health Medical Group Organization Unit:
UNC Health Surgical Specialists at
Southeastern Health Mall Work Type:
Full Time Standard Hours Per Week:
36.00
Salary Range:
$16.51 - $23.62 per hour (Hiring Range) Pay offers are determined by experience and internal equity
Work Assignment Type:
Onsite Work Schedule:
Day Job Location of Job:
US:
NC:
Lumberton Exempt From Overtime:
Exempt:
No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
