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FirstHealth of the Carolinas, Inc.

Clinic Office Assistant

Career Insights for Registrar / Patient Service Representative

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Based on North Carolina data

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$44,283 / year median in North Carolina

+8% projected growth

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Job Description

Overview:
FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area's only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare. Will be responsible for answering calls, patient registration, patient collections, verifying insurance, and daily reconciliation of cash/deposits.
Responsibilities:
Manages scheduling of appointments. Checks patients in and out and uses accurate and appropriate ICD-10 and CPT codes. Register patients, prepares charts, posts charges and payments, collects co-payments. Maintain current database of patients demographics and billing information. Verifies insurance eligibility. Processes patient referrals for tests and referrals to specialists.
Qualifications:
High School graduate. Three years of experience in physician office with medical billing experience may be accepted in lieu of formal training. Experience with practice management systems, EMRs; office automation skills, and insurance reimbursement.