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BH
Bryan Health
Medical Office LPN - Family Medicine of Ashland
Career Insights for Registrar / Patient Service Representative
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Based on Nebraska data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,594 / year median in Nebraska
+9% projected growth
Job Description
GENERAL SUMMARY
Assists physicians with examinations and procedures to serve the medical needs of patients with various health conditions in a professional, confidential, and caring manner. Coordinates the flow of patients, phone calls, lab work, and nurse visits to facilitate quality patient care and customer service goals. Provides professional nursing care as prescribed by the physician and in compliance with the Nebraska Nurse Practice Act, any applicable licensure/certification requirement and organizational policies and procedures.PRINCIPAL JOB FUNCTIONS
1.- Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2.
- Maintains flow of patients in accordance with time of appointment in order to avoid delays for the provider and undue waiting for patients. 3.
- Keeps the exam rooms clean, disinfected and stocked with necessary supplies. 4.
- Obtains vital signs, reason for visit, allergies and list of medications from the patient and prepares patient for the visit. 5.
- Assists the medical provider with all examinations and procedures. 6.
- Schedules outpatient follow-up procedures/ appointments and specialty appointments. 7.
- Collects subjective and objective data and contributes to the assessment of the patient; documents appropriately in the patient chart. 8.
- Makes accurate and timely observations and documents changes in the patient's condition in the patient chart. 9.
- Retrieves messages and responds to calls from patients, pharmacies, hospitals, nursing homes and other medical offices by use of telephone and computer in a timely manner as delegated by licensed heath care provider (MD, RN, PA, NP). 10.
- Explains tests and preparation as needed for adequate patient education. 11. Monitors inventory of supplies and communicates information to Office Manager. 12.
- Administers injections, vital signs, vision and auditory testing as delegated.