Client Services & Intake Coordinator

Client Services & Intake Coordinator Grand Island, NE 68803 $21

• $24 an hour
• Part-time, Full-time $21
• $24 an hour
• Part-time, Full-time Job Summary The Client Services & Intake Coordinator serves as the first point of contact for new and existing clients, referral sources, and visitors to Wholeness Healing Center.

This position plays a vital role in creating a welcoming and professional experience while ensuring that client information is gathered accurately, appointments are scheduled efficiently, and administrative processes are completed in a timely manner. The Client Services & Intake Coordinator is responsible for managing incoming calls, coordinating client intake and scheduling, maintaining accurate client records, assisting with front desk operations, and supporting the daily administrative functions of the practice. The ideal candidate is compassionate, highly organized, detail oriented, and able to thrive in a fast paced environment while managing multiple priorities. This position is often the first voice and first impression clients experience when seeking mental health services and plays an important role in helping individuals access care.

Hours:

30-40 hours per week, Monday through Friday, between 8:00 AM and 5:00 PM. Schedule and hours will be determined based on applicant availability and organizational needs. Duties Client Intake and Scheduling Answer incoming calls and respond to inquiries regarding services. Conduct initial intake screenings and collect required client information. Receive and process referrals from clients. Gather and document referral information accurately and completely. Forward referral information to designated clinical leadership for provider assignment. Maintain referral tracking systems and waitlists. Assist clients with scheduling changes, cancellations, and rescheduling. Explain office procedures, policies, and forms to clients. Front Desk and Client Services Greet clients, visitors, and referral sources in a professional and welcoming manner. Check clients in according to office procedures. Verify and update demographic, insurance, and contact information. Collect client payments and process transactions. Assist clients with questions regarding appointments and services. Maintain confidentiality and HIPAA compliance at all times. Administrative Support Create and maintain client charts and electronic records. Enter and update client information accurately within the electronic health record system. Process incoming paperwork, referrals, and releases of information. Manage incoming and outgoing correspondence, including phone calls, emails, faxes, and mail. Assist with daily office operations and administrative projects. Open and close the office as assigned. Maintain organized records and filing systems. Manage the client intake process from initial contact through onboarding, ensuring all necessary documentation and information are collected accurately and promptly. Qualifications High School Diploma or equivalent required. Previous experience in a medical, behavioral health, customer service, or office setting preferred. Strong computer skills and ability to learn electronic health record systems. Bilingual (English/Spanish) preferred but not required. Skills and Competencies Exceptional customer service and interpersonal skills with the ability to engage clients in a warm, professional, and compassionate manner. Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast paced environment. Excellent attention to detail and accuracy when collecting and entering client information. Strong verbal and written communication skills. Ability to remain calm, professional, and solution focused when handling sensitive situations. Proficiency with computers, electronic health records, scheduling systems, Microsoft Office, and general office technology. Ability to maintain confidentiality and handle protected health information in accordance with HIPAA requirements. Strong problem solving and critical thinking skills. Ability to work independently while also collaborating effectively with team members. Comfortable learning new systems and adapting to changing priorities. Personal Qualities Compassionate, empathic, and nonjudgmental. Professional and client-focused. Resourceful and solution-oriented. Self-motivated and takes initiative. Strong work ethic and commitment to excellence. Ability to work both independently and as part of a team. Reliable, dependable, and accountable. Ability to create a welcoming and supportive experience for individuals seeking mental health services.

Pay:

$21.00

• $24.

00 per hour

Benefits:

401(k) 401(k) 3% Match Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person