A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
At Littleton Regional Healthcare (LRH), we are committed to supporting the well-being of our employees while fostering a workplace rooted in respect, teamwork, and service to our community. We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance.
Benefits may include:
Medical, dental, and vision insurance Retirement savings plans (403(b) and/or 457(b)) with employer match eligibility Generous earned time off (ETO) and paid holidays Short-term and long-term disability coverage Life insurance options Employee Assistance Program (EAP) Tuition assistance and professional development opportunities Wellness programs and additional employee resources Benefit eligibility and offerings may vary based on employment status and position.
SUMMARY:
Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, determining and obtaining applicable signatures, and switchboard operations. Understands the importance Littleton Regional Healthcare places on providing exemplary customer service. Completes other tasks as assigned by management.
ESSENTIAL FUNCTIONS
Obtains and verifies insurance information using automated eligibility software and websites. Obtains/scans relevant documents for the medical record. Completes daily review of Quality Assurance work queue and makes necessary corrections. Performs timely and accurate registration with a 98% accuracy rate or higher. Promptly acknowledges and greets patients in a friendly, helpful manner while personalizing service. Exhibits respectful and professional behavior and a positive attitude. Understands and applies relevant legal concepts (e.g., confidentiality, patient rights, etc.) Obtains written consent for treatment from patients or their legal representative and informs them of what they are signing. Informs and educates patients of their rights and responsibilities as required by law.
REPORTS TO
Manager of Patient Access and Service Center
SUPERVISES
None
INTERNAL AND EXTERNAL CONTACTS
Works with and supports Health Information Management, Nursing, Volunteers, Ancillary Departments, Scheduling, Case Management, Patient Financial Services, and Physicians to offer well-coordinated care.
QUALIFICATIONS
Experience/Specialized Skills:
Must have technical aptitude and willingness to learn software applications. Good communication and customer service skills with a pleasant, clear speaking voice. Must be able to work independently with minimal supervision. Must be multitask oriented. Required Education/Course(s)/
Training:
High School Diploma.
Preferred Certification/Registration:
None.
PHYSICAL DEMANDS
See Physical Demands worksheet
WORK ENVIRONMENT
Hourly position. Typically works 8, 10, or 12-hour shifts. Day, Evening, Night, Weekend, Holiday, and On-Call Shifts may be required. Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet department needs. Maintains composure in a potentially traumatic/emotional experience. Works in a distracting environment in close proximity to others.
