Patient Access Specialist

Description We are looking for a Patient Access Specialist to support front-end patient registration and account setup for a healthcare organization in New Hampshire. This contract-to-permanent opportunity is ideal for someone who combines strong administrative accuracy with a patient-focused approach and can help create a smooth experience from pre-registration through admission. In this role, you will handle essential intake, insurance, and documentation tasks while ensuring compliance with hospital standards and regulatory expectations.

Responsibilities:

• Manage patient admissions and pre-registration activities by confirming demographic details, entering account information, and preparing records ahead of scheduled visits.
• Gather and update insurance information, review coverage responses, and record benefit details accurately to support billing quality and timely claims processing.
• Communicate with patients and guarantors by phone and in person to explain financial responsibility, collect point-of-service payments, and discuss outstanding balances or payment arrangements when needed.
• Review physician orders and supporting documentation to ensure required information is complete, compliant, and properly processed for care delivery.
• Explain treatment-related consent materials and patient notices, obtain required signatures, and provide mandated educational documents in a clear and thorough manner.
• Perform medical necessity checks and assist Medicare patients with required acknowledgement forms when services may not meet coverage guidelines.
• Assign and maintain accurate patient identifiers and use registration tools carefully to reduce duplicate or incorrect records.
• Apply quality review and auditing practices to identify account issues, make corrections, and provide accurate reporting data to Patient Access leadership.
• Deliver compassionate, service-oriented support in every interaction while following organizational policies, performance standards, and regulatory requirements. Requirements
• Prior experience in customer service, patient access, registration, billing support, or a related administrative healthcare role.
• Ability to collect, enter, and verify detailed information with a high level of accuracy in electronic systems.
• Experience discussing payments, balances, or collection-related matters professionally and respectfully.
• Strong data entry and organizational skills with the ability to manage multiple tasks in a fast-paced setting.
• Comfortable communicating with patients, families, clinical staff, and providers in person and over the phone.
• Working knowledge of insurance verification, eligibility review, or healthcare registration processes is preferred.
• Ability to follow established procedures, maintain confidentiality, and meet compliance expectations in a hospital or clinical environment.

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