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Mobility Bone & Joint Institute
Patient Services Representative
Career Insights for Registrar / Patient Service Representative
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Based on New Hampshire data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$48,148 / year median in New Hampshire
+8% projected growth
Job Description
Mobility Bone & Joint Institute (MBJI), a division of Northeast Orthopaedic Alliance, is seeking Patient Service Representatives to join our growing team. In this role, you will serve as the first point of contact for our patients—managing inbound and outbound calls, welcoming patients to the practice, and helping to identify and address their healthcare needs. You will be responsible for accurately registering patients in our EMR (Athena) to ensure efficient scheduling and a seamless visit experience. Additional responsibilities include patient check-in, collecting copays and outstanding balances, managing referrals, and supporting other front desk operations as needed. Experience with Athena EMR and bilingual proficiency (English/Spanish) are a plus. MBJI is a thriving, independent, multi-specialty practice with more than 20 providers specializing in orthopedics, spine, rheumatology, interventional pain management, and podiatry. We have locations in Andover and Haverhill, MA, as well as Salem, NH. Candidates must be willing to travel between locations as needed. We offer excellent benefits and opportunities for professional growth and advancement within the organization. Join the team at MBJI and be part of a collaborative and patient-focused environment.