Patient Support Specialist

Job Title:

Patient Support Specialist -

NJ Location:

Whippany, New Jersey (On-site)

Job Summary:

We are seeking highly empathetic professionals to join our team in supporting patient access to care and prescription medications. Our team plays a vital role in ensuring smooth patient experiences by providing expert assistance, program information, and reassurance throughout every step.

Responsibilities:

Respond to inbound and outbound calls from patients, physicians, and pharmacies to address access and reimbursement concerns. Provide program information, eligibility assistance, and general support for copay assistance programs. Maintain a strong focus on patient empathy, medication adherence, and service excellence. Refer escalations as needed and collaborate with internal departments to resolve issues effectively.

Required:

High School diploma or GED required. Minimum 1 year of experience in health care or case management within a high-volume contact center environment. Knowledge of pharmacy benefits, health care insurance, and/or medical billing (preferred). Strong communication skills with a high level of empathy, emotional intelligence, adaptability, and critical thinking abilities.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy