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SS
Software Specialists Inc.
Patient Support Specialist NJ Late Shift
Career Insights for Registrar / Patient Service Representative
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Based on New Jersey data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$47,301 / year median in New Jersey
+14% projected growth
Job Description
Job Title:
Patient Support Specialist -NJ Late Shift Location:
Whippany, New Jersey (On-Site)Job Summary:
We are working with a company that is seeking a Patient Support Specialist - NJ Late Shift to provide compassionate, high-touch support for patients navigating access to care for prescription medications. Our team is representing this opportunity for a candidate who brings strong empathy, clear communication, and a service-driven mindset to help deliver a smooth and supportive patient experience.Responsibilities:
Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies. Support access to care and reimbursement needs with a strong focus on patient empathy and ease of use. Escalate complex requests as needed and partner with internal teams to help resolve issues. Assist with administrative tasks, including mail sort and claims processing, when needed.Required:
High School diploma or GED is required. At least 1 year of experience in a health care or case management environment in a high-volume contact center, or a similar environment, is preferred. Experience in pharmacy benefits, health care insurance, and/or medical billing is preferred. Strong communication skills, customer focus, adaptability, problem-solving ability, and fluency in English are required; Spanish speaking is a plus.About SSI People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy PolicyBenefits
- Dental Insurance