Patient Support Specialist NJ Late Shift

Job Title:

Patient Support Specialist -

NJ Late Shift Location:

Whippany, New Jersey (On-site)

Job Summary:

We are seeking passionate professionals to join our team in delivering concierge-level support to patients, physicians, and pharmacies. Our team is committed to enabling access to care for prescription medications and ensuring patients experience high levels of empathy and service throughout their journey.

Responsibilities:

Respond to inbound and outbound phone calls and claims, providing access to care and reimbursement support for patients, physicians, and pharmacies. Focus on delivering empathetic and superior consumer experiences with the goal of medication adherence and program seamlessness. Process claims or handle administrative tasks such as mail sorting as needed, based on volume. Escalate requests and engage internal teams and management for issue resolution while supporting other departments when appropriate.

Required:

High School diploma or GED completion. 1+ years of experience in health care or case management within a high-volume contact center environment or similar setting (preferred). Strong communication skills, including active listening and clear, effective writing with correct spelling, grammar, and punctuation. Customer-focused mindset demonstrating high levels of empathy and emotional intelligence.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy