Patient Access Associate

We are a busy Ambulatory Surgical Center dedicated to providing high-quality patient care in a compassionate and professional environment. Our front desk team plays a vital role in creating a welcoming, supportive first impression for every patient who walks through our doors. The Patient Access Associate performs a variety of administrative tasks to arrange for the admission of patients to the surgery center. We are seeking a friendly, organized, and detail-oriented Patient Access Associate to join our team. The ideal candidate understands that kindness, professionalism, and efficiency are essential in a healthcare setting. This role is the first point of contact for patients and requires excellent customer service skills, strong organizational ability, and patient healthcare administration experience.

HOURS:

Monday through Friday 8.5 hour shift

Key Responsibilities:

Answer phone calls, greet and speak with patients and family members in a friendly compassionate manner Monitor the main entrance and serve as the first point of contact for all visitors at the center. Prepare patient charts and necessary documentation for next day cases Check-in patients including collecting and scanning of documents, verify and input patient data Print estimate forms and obtain patient signatures. Collect payment as needed and set up payment plans Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day Appropriately record information in patient's medical record including the download of information to EMR Responsible for vendor credentialing and access of vendors to the center Maintain waiting area and front desk area in a neat and orderly manner Handle daily mail Maintain effective working relationships with peers and management and function as an effective team member Maintain confidentiality of the center and patient information at all times to ensure compliance Perform other duties as assigned including but not limited to Medical records, Accounts payable invoice processing

Qualifications:

High school diploma or equivalent Previous experience in a medical office or ambulatory surgery center is required Knowledge of medical terminology Experience with medical records management Strong computer skills and comfort with EMR systems-Experience with HST a PLUS Excellent communication and interpersonal skills is essential Professional appearance and demeanor- Professional business attire is required-scrubs are not permitted Ability to multitask in a fast-paced environment

Salary:

Dependent on experience

Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you held a healthcare administrative, patient access, or medical front office position for at least 2 years? This position requires a full-time 8.5 hour shift. Are you available to work these hours?

Experience:

Medical Office :

2 years (Required)

Work Location:

In person