Access and Registration Specialist

JOB SUMMARY

Coordinates pre-intakes, registration process, and case management linkage to appropriate community services for the behavioral health programs of Catholic Charities, Diocese of Trenton.

DUTIES AND RESPONSIBILITIES

Receives and screens initial requests for services offering guidance with crisis navigation to internal and external parties as appropriate. Collects pre-intake information, financial information, verification of benefits, schedules intake appointments, and implements follow-up for appointments not kept or canceled appointments. Coordinates intake scheduling and referrals with managers, clinicians, and clerical staff when appropriate. Working a flexible schedule, assuring department coverage Monday-Friday 8am to 8pm, Saturday -Sunday 9am to 6pm. Enters data into Electronic Health Care System database. Participates in evaluating overall service effectiveness. Reports all areas of concern or needs for development to the Manager of Access to Care. Provides case management linkage for consumers to appropriate community services. Independently completes projects identified to enhance the departmental services. Reviews psycho-social materials to determine appropriate level of programming. Knowledge of various insurances to facilitate linkage to services. Ability to adequately explain benefit information to staff and consumers. Provide detailed description of agency programs to consumers and referral sources. Coordinate follow-up with referral sources concerning linkage. Other duties as required.