Patient Access Representative Req #: 0000256403

Category:

Revenue Cycle and Patient Access Status:

Full-Time Shift:

Day Facility:

Childrens Specialized Hosp Department:

Patient Access Services Pay Range:

$20.63 - $25.71 per hour

Location:

2840 Morris Ave., Union, NJ 07083

Job Title:

Patient Access Representative Location:

Union (UNC)

Department Name:

Patient Access Services Req #: 0000256403

Status:

Hourly Shift:

Day Pay Range:

$20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely, The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner, A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect, Clearly review and communicate all forms and obtain required signatures for services provided, The Patient Access Representative I ensures accuracy and thoroughness in collection and documentation of the patients demographic and insurance information and utilizes the technology available to complete the registration, The Patient Access Representative I participates in creating a positive environment for patient and colleague satisfaction, Provides excellent customer service to all patients, colleagues and other external and internal customers Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and or registration based on assigned work Obtains and documents all demographic information to accurately identify the patient Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required, Ensures that all orders and prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable, Meets and exceeds department goals including accuracy, point of service collections and productivity Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered Demonstrates proficiency in the entire preadmission, registration, and financial clearance processes Demonstrates a high level of efficiency, accuracy and productivity Complies with organizational, facility, and departmental policies Maintains department productivity by asking for additional duties when patient flow permits Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary Reflects commitment to building a supportive work environment and maintains a positive attitude Works closely and professionally with nursing and ancillary departments to foster a team environment Participate in training all training both formally assigned, newsletters, job aides, in services, staff meetings, huddles and facility assigned trainings, Weekend hours required Other duties as assigned High School Diploma required Customer service experience preferred Patient Access experience preferred Medical terminology experience preferred Computer skills required referring to the practical know how needed to operate computers, use software applications, and manage digital information effectively in professional settings Bilingual preferred Epic HB preferred At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer Internal Apply External Apply