A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
According to specified procedures, arranges for the efficient and orderly registration of all patients; insures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintain patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.
Responsibilities:
Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area Maintains required core competencies. Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.) Answer practice phones and schedules patient appointments. Accurately registers arriving patients for appointments and accurately gathers all necessary information. Accurately scans/receives all required documents into patient's account. Faxes notifications to insurance companies that require it. Pre-register via phone calls. Assure prompt patient services with professional kind attitude. Request medical records for new/referred patient. Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit. Update patient information on a regular basis to include; address phone number and insurance information. Assure that all forms in front office are updated and copied, to include new patient packets and patient charts. Collects patient's co-payments and outstanding balances at the time of service and posts to account and daily log. Balances designated cash drawer at end of shift. Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech. Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.) Prepares charts for patient visit according to protocols.
Requirements:
Education High School diploma or equivalent. Experience Medical Office experience preferred. Clerical training that includes typing, 10 key calculator, and computer knowledge. Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.). Bilingual preferred. License, Registrations, or Certifications Current American Heart - Basic Life Support (BLS) card.
