Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Rise Health
Patient Service Representative
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New Mexico data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,697 / year median in New Mexico
+8% projected growth
Job Description
About the Company Primor Health is a multi-state, value-based primary care organization dedicated to delivering proactive, high-quality care to Medicare patients. We focus on prevention, care coordination, and operational excellence to improve outcomes for the communities we serve. As we continue to grow across Texas, New Mexico, and Nevada, we are building the teams, systems, and capabilities needed to scale a high-performing care model. For candidates who want to do meaningful work in a fast-moving environment, Primor offers the opportunity to make a visible impact while growing with the organization. Position Summary The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking in patients, obtaining and updating patient information, collecting payments, assisting with required paperwork, scheduling appointments, and providing exceptional customer service while supporting the daily operations of the clinic. Key Responsibilities Greet and check in patients in a professional, friendly, and courteous manner. Register new patients and update existing patient information in the electronic medical record (EMR). Schedule and reschedule patient appointments, including initial visits and follow-up appointments. Verify insurance eligibility and obtain required patient documentation. Answer patient questions regarding billing, payments, and office procedures, and collect patient payments. Answer incoming calls and route them to the appropriate department when necessary. Accept and process patient lab drop-offs. Assist patients with completing required forms and documentation. Maintain patient confidentiality and comply with all HIPAA requirements. Perform other administrative and customer service duties as assigned. Education, Experience, and Qualifications High school diploma or GED required. Previous experience in a medical front office, healthcare, or similar customer service role preferred. Experience using an Electronic Medical Record (EMR) system preferred. Proficiency with Microsoft Office Suite, internet applications, and basic computer skills. Ability to learn and follow HIPAA requirements while maintaining patient privacy and confidentiality. Strong organizational, multitasking, and customer service skills. Excellent verbal and written communication skills. Bilingual in English and Spanish is preferred.