Registration Clerk II

Registration Clerk

II INTERNAL

Holy Cross Medical Center Holy Cross Taos, NM Administrative Support Full Time, Varies

POSITION PURPOSE AND SUMMARY

The Registration Clerk II position is responsible for accurately entering and verifying demographic and insurance information, identifying and collecting patient financial obligations and registering or admitting patients into the Electronic Health Record (EHR). The position is cross-trained to register ambulatory, emergency department and admit patients, as well as coordinate pre-admissions and ensure proper admissions documentation relative to diagnosis, attending provider and service assignment. The position is responsible for assisting patients via phone, at the bedside, in inpatient and outpatient settings and in the emergency department. Will work closely with registration leads, business office representatives, providers, as well as emergency, ambulatory and inpatient departments. This position is customer service driven, and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections and demonstrate strong communication skills. Position work hours will vary between a 24 hour a day 7 days a week rotating shift.

MINIMUM MANDATORY QUALIFICATIONS

Experience:

Minimum one (1) year experience in a patient access or healthcare revenue cycle role. An average registration accuracy rate of 95% must be maintained over a six (6) month period to apply.

Education:

High school diploma or High School Equivalency Test (HSE) required.

Other Mandatory Knowledge, Skills, Abilities, and Other Qualifications:

Must maintain a consistent quarterly registration accuracy rate of 95%. Excellent communication and interpersonal skills in handling interactions with hospital staff, patients and families. Ability to work in a busy and demanding environment. Ability to multitask and maintain strong attention to detail. Strong emotional intelligence and empathy. Displays an aptitude and willingness to learn new responsibilities. Proficiency in Microsoft Office suite and data entry systems. Knowledge of and sensitivity to cultural and language differences. Practice courtesy towards patients, visitors and staff. Must maintain a professional appearance and acceptable personal hygiene. A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

PREFERRED QUALIFICATIONS

Three (3) years' direct work experience in a healthcare or hospital environment. Bilingual skills in English and Spanish.