Patient Experience Coordinator - No Weekends | High-Impact, People-Focused Role Some people just know how to talk to people. They listen. They connect quickly. They make others feel comfortable. And when someone is nervous, hesitant, or unsure, they know how to guide the conversation forward. Anyone can answer a phone. We're looking for someone who can make the conversation matter. At Dental Solutions of Binghamton, our front desk team is much more than the first point of contact. They help patients navigate decisions, solve problems, protect our schedules, and create an experience that builds trust from the very first conversation. Dental experience is helpful, but we're far more interested in finding someone who is naturally good with people, thinks on their feet, takes ownership, and wants to keep growing. Why You'll Love Being Part of Our Team No nights, weekends, or major holidays Supportive, team-first environment Clear training and opportunities for continued growth Competitive compensation with performance incentives 401(k) with employer matching and Cash Balance Pension Plan Health and dental insurance, including family coverage options Paid holidays and paid time off Leadership that genuinely invests in your development You'll Succeed Here By Creating a warm, professional first impression Building trust with new patients and guiding conversations toward scheduling Helping anxious or hesitant patients feel comfortable taking the next step Managing provider schedules thoughtfully and minimizing unnecessary gaps Following up consistently so patients don't fall through the cracks Communicating clearly about appointments, treatment, and financial information Solving problems and taking ownership when something needs attention Is This You?

You:

Genuinely enjoy talking with people Build rapport easily with different personalities Communicate with warmth, confidence, and professionalism Are organized and pay attention to details Think on your feet and look for solutions Stay positive and resilient when things don't go as planned Welcome feedback and want to keep improving Take pride in being someone your team can depend on Strong candidates may come from hospitality, customer service, inside sales, healthcare, call centers, retail leadership, or other people-focused roles. If you bring the communication skills, professionalism, and desire to learn, we'll teach you the dental side. Ready to Make the Conversation Matter? If you're looking for a role where your ability to connect with people, solve problems, and take ownership genuinely matters, we'd love to meet you.

Learn more about us:

https://dentalsolutionsbinghamton.com/careers/

Job Type:

Full-time Pay:

$38,000.00 - $47,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Application Question(s): Our practice believes the best professionals never stop learning. What is something new you've learned in the past year that you're genuinely proud of? What inspired you to learn it? What caught your attention about this opportunity? Tell us something you've worked hard to become really good at. What kept you motivated?

Education:

Associate (Preferred)

Work Location:

In person