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Northwell Health

Patient Care Associate (PCA) - Float

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$47,159 / year median in New York

+17% projected growth

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Job Description

Under direction and supervision of Registered Nurse, assists patients with activities of daily living, provides basic nursing care, and performs a variety of procedures, exams and tests. Assists in maintenance of a safe and clean environment, and promotes improved customer relations Job Responsibility Functions as a key member of the nursing care team participating in the implementation of the patient's plan of care. Promotes improved customer relations with patients and their families. Makes recommendations for improved patient care and the promotion and maintenance of a safe, cost-effective health-care environment. Assists the nurse in providing for all ADL (activities of daily living) needs of patients. Communicates and documents patient status. Assists the nurse and other health team members by performing a variety of procedures, exams, tests, treatments and clerical duties as required by the unit. Communicates and documents all pertinent data. Maintains non-patient and patient care units in a neat and orderly condition; strips patient units upon discharge and prepares rooms for new admissions; maintains necessary stock on all procedure and supply carts; and ensures that all equipment is clean and in its appropriate place. Transports/accompanies patients to various departments, as directed; performs post-mortem care and transports body to morgue. Utilizes proper isolation techniques and established safety, waste disposal and infection control procedures at all times. Follows Medical Center's policies and procedures supporting quality assurance efforts in-patient care services. Participates in various continuing education programs, surveys, and attends staff meetings, as directed. Accesses medication delivery and/or medication areas, as authorized, in the performance of required duties, as needed. Performs related duties, as required. Job Qualification High School Diploma or equivalent, required. Successful completion of a NYS Certified Nursing Attendant program, required if working on the NWEST Transitional Care Unit. Heart Saver Certification, preferred. Demonstrated competency in at least one of the following; EKG testing or venipuncture procedure, preferred. Ability to communicate effectively and follow written and/or oral instructions. Demonstrated competency in basic mathematics Ability to operate all medical equipment necessary to perform job duties. Ability to lift, turn, position, move and restrain patients as required Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).