Description:

MAJOR RESPONSIBILITIES

The SSVF (Supportive Services for Veteran Families) Intake Coordinator supports veterans seeking housing assistance and related support services. They conduct screenings and intake assessments to determine program eligibility and connect clients to appropriate resources. They also maintain accurate records and help ensure eligible veterans receive timely and effective support through the SSVF program.

DETAILED RESPONSIBILITIES

Must be able to interact effectively with veterans and community partners to explain program services and requirements. Interact effectively with veterans and community partners to explain program services, eligibility, and requirements. Complete pre-screens, intake assessments, and documentation review to determine SSVF eligibility. Explain program requirements, eligibility decisions, and next steps clearly, professionally, and with empathy. Assist with crisis intervention and short-term housing stabilization. Connect clients to emergency shelter, transitional housing, supportive services, the VA, and other community resources. Refer ineligible applicants to mainstream and community-based resources. Track screened clients, including those determined ineligible for the program. Maintain intake logs, screening forms, client records, and weekly reports to ensure compliance. Build and maintain relationships with veteran organizations and community partners. Participate in staff meetings, supervision, and training. Use AWARDS, CAPTAIN, and Microsoft Office for documentation and tracking. Perform other duties as assigned by the Program Manager or Assistant Program Manager.

EXPERIENCE/TRAINING

High School Diploma or equivalent. Minimum of 2-3 years of experience in community engagement, or a related role. Experience working with veterans or military families, or homeless populations is highly desirable. Must have knowledge of customer service skills; previous telephone system experience preferred. Proficient computer skills required. Strong organizational skills, meticulous attention to detail, and ability to work independently as well as part of a team. Must have reliable transportation for visits to veterans in their homes or other community locations.

Requirements:

A Valid Driver's License and Insured Vehicle. PPD (TB test required with proof of results; no more than 1 year old)