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NM
NYC Medical
Medical Office Front Desk Receptionist Bilingual Spanish/English
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on New York data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$47,159 / year median in New York
+17% projected growth
Job Description
Welcomes patients by greeting,in person or on the phone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes.