Job Title:

Front End Patient Experience Representative Company:

Elmé

Aesthetics & Oculofacial Plastic Surgery Location:

Snyder, NY 14226

Employment Type:

Per Diem About Elmé Elmé is a private medical practice specializing in aesthetic and reconstructive oculofacial plastic surgery. We were founded as a deliberate alternative to impersonal, high-volume medicine, placing the dignity, comfort, and individuality of every patient at the center of everything we do. We combine clinical excellence with compassionate, personalized care to help patients achieve not only visible results but a true sense of well-being. Every aspect of the patient journey is designed with intention, professionalism, and warmth to create a supportive, healing environment. About the Role We are seeking a Front End Patient Experience Representative with strong experience in high-end service environments. This position is ideal for a detail-oriented professional who excels at creating seamless, reassuring experiences for others. As the first and most consistent point of contact, you will shape each patient's perception of Elmé and ensure their entire visit is coordinated with care, clarity, and clinical sensitivity. What You'll Do Greet and welcome patients with warmth, professionalism, and genuine care Manage patient scheduling, flow, and daily timelines to ensure efficient, low-stress visits for patients Answer phone calls and emails in a calm and professional manner Anticipate patient needs, preferences, and comfort levels, delivering a personalized and supportive experience Partner closely with the clinical team to ensure smooth, respectful handoffs and a cohesive care experience Utilize scheduling and communication systems with confidence (training provided) Respond calmly and effectively to any changes or concerns, maintaining a smooth and professional environment An Ideal Candidate Brings a calm, polished, and professional presence, even in busy clinical environments Must have previous experience in a high end hospitality setting, medical or healthcare experience is a plus, but not required Takes pride in creating meaningful, supportive experiences for others Is comfortable and willing to learn healthcare-specific systems and technology Demonstrates strong attention to detail Why Join Elmé Contribute to a small, high-performing team that is redefining the standard of patient experience in aesthetic medicine Apply your service skills in a meaningful, daytime clinical environment Work in a thoughtfully designed, professional medical setting Receive competitive per diem compensation and comprehensive training Play a vital role in helping patients feel respected, cared for, and confident throughout their healthcare journey

Work Location:

In person How to Apply Please send your resume and a brief note about your relevant experience and why you are interested in Elmé to: providerservices@elmearts.com

Pay:

$20.00 - $30.00 per hour

Work Location:

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