Onsite Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.\nPerforms point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.\nSchedules patient visits or other diagnostic testing utilizing hospital procedures and resources.\nManages third-party payors and collection of co-pays.\nFollows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.\nResponsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.\nProvide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.\nEnsure overall department appearance including the cleanliness of the work area and waiting room as needed.\nParticipates in clerical and administrative cross coverage efforts as needed.\nEnsure HIPAA compliance is followed.\nOther duties as required.

Other information:

Technical Expertise Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.\nExperience working in a healthcare environment is preferred.\nExperience in computerized scheduling system preferred.\nKnowledge of medical terminology preferred.\nExcellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.\nStrong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.\nExperience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience Education:

A high school diploma or equivalent is required.\n

Certification:

None.\nYears of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.\nYears of experience supervising: None.

Part Time FTE:

0.800000

Status:

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