A Brief Overview As a Patient Access Representative , you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in - while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day. Why This Role Matters Be the first point of contact for patients and families. Create a positive, welcoming experience. Support both patients and care teams. Make a difference through service and compassion. What You Will Do Register, check in, and assist patients. Schedule appointments and referrals. Update patient, insurance, and payment information. Use EPIC to support daily operations. What You Bring Strong customer service skills. Clear communication and professionalism. Attention to detail and organization. Ability to multitask in a fast-paced setting. Why Apply? Make an impact every day. Gain valuable healthcare experience. Join a supportive team environment. Grow your career with University Hospitals. Full-time and part-time opportunities are available across multiple locations, including Amherst, Avon, Elyria, Geauga and Sheffield Village. Benefits That Support You Competitive pay and comprehensive benefits. Health, wellness, and financial resources. Training and career development opportunities. An inclusive and supportive workplace . Apply today and help connect patients to the care they deserve while building a rewarding career with University Hospitals. Education High School Equivalent / GED (Required) Associate's Degree or progress towards degree (Preferred) Medical Terminology (Preferred) Work Experience 1+ years Customer Service (Required) 1+ years Customer Service in healthcare (Preferred) Knowledge, Skills, & Abilities Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency) Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency) Strong organizational skills (Required proficiency) Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency) Attention to detail to ensure all patient information is accurate and available (Required proficiency) Compassion to help patients and caregivers in difficult situations (Required proficiency) Understanding of the importance of confidentiality (Required proficiency) Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%

Additional Salary Detail:

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals' comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.