Be the Welcoming Face of Exceptional Care At TriHealth , our Front Office Specialists are the first connection patients make with our care teams — setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you.

Location:

7225 Wooster Pike, Cincinnati, OH 45227

Schedule:

Full time, day shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

• PRN positions not eligible for TriHealth benefits https://careers.

trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

High School Diploma or GED degree (Required) 3

• 4 years experience in a related field (Required)

Job Overview:

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities:

Answers incoming telephone lines and appropriately handles, directs, and distributes calls. Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. Schedules patient appointments and promptly informs the department of any issues. Accurately inputs patient registration information and updates insurance and demographic data. Accepts patient payments and records them accurately. Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job‑related information. Handles patient complaints and refers concerns to the manager as appropriate.

Working Conditions:

Climbing

• Rarely Hearing:

  Conversation

• Consistently Hearing:

  Other Sounds
• Frequently Interpersonal Communication
• Frequently Kneeling
• Occasionally Lifting