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RH
Robert Half
Director of Patient Financial Services
Career Insights for Registrar / Patient Service Representative
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Based on Ohio data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,797 / year median in Ohio
+7% projected growth
Job Description
Jenny with Robert Half is working with a healthcare organization that is looking for an experienced Director of Patient Financial Services to guide revenue cycle operations and strengthen financial performance. This Director of Patient Financial Services role is responsible for shaping efficient billing and receivables practices, supporting regulatory adherence, and promoting a service-focused experience for patients. The ideal Director of Patient Financial Services candidate brings strong operational insight, sound financial judgment, and a collaborative approach to improving outcomes across patient accounts and reimbursement activities.
Direct, mentor, and evaluate team members while building a culture of accountability, continuous growth, and high-quality service.
Establish departmental priorities, track operational and financial results, and introduce targeted improvements to strengthen revenue cycle performance.
Maintain compliance with applicable government regulations, payer rules, and organizational standards related to patient accounts and reimbursement practices.
Review workflow design and implement process enhancements that improve productivity, accuracy, and the overall patient financial experience.
Oversee department budgeting, staffing plans, and resource allocation to support service goals and financial expectations.
Analyze key revenue cycle indicators and reporting trends, then take corrective action to address variances and improve cash performance.
Partner with providers, insurers, and internal hospital leaders to resolve complex billing matters and support timely reimbursement.
Manage the effective use of patient accounting and revenue cycle systems to support reliable data, operational consistency, and accurate financial reporting.
Address escalated patient account concerns with sound judgment while contributing to broader organizational improvement initiatives.
Responsibilities:
Lead daily and long-range patient financial services operations, ensuring billing, collections, payment adjustments, and accounts receivable activities are managed effectively.Direct, mentor, and evaluate team members while building a culture of accountability, continuous growth, and high-quality service.
Establish departmental priorities, track operational and financial results, and introduce targeted improvements to strengthen revenue cycle performance.
Maintain compliance with applicable government regulations, payer rules, and organizational standards related to patient accounts and reimbursement practices.
Review workflow design and implement process enhancements that improve productivity, accuracy, and the overall patient financial experience.
Oversee department budgeting, staffing plans, and resource allocation to support service goals and financial expectations.
Analyze key revenue cycle indicators and reporting trends, then take corrective action to address variances and improve cash performance.
Partner with providers, insurers, and internal hospital leaders to resolve complex billing matters and support timely reimbursement.
Manage the effective use of patient accounting and revenue cycle systems to support reliable data, operational consistency, and accurate financial reporting.
Address escalated patient account concerns with sound judgment while contributing to broader organizational improvement initiatives.