Patient Care Advocate Position Type:

Unclassified Department:

NEOMED Clinical Services Full or Part Time:

Full Time Pay Grade:

BW5

Summary:

Responsible for ensuring that patients receive high-quality, personalized care while navigating the healthcare system. This role focuses on enhancing the patient experience by addressing concerns, facilitating communication between patients and healthcare providers, and ensuring access to essential medical services.

Principal Functional Responsibilities:

Patient Support and Records:

Assist patients with scheduling appointments, referrals, and follow-ups. Serve as the primary point of contact for patients, ensuring they understand their care plans, treatment options, and available resources. Advocate for patients by addressing concerns, resolving issues, and providing education on healthcare rights and benefits. Maintain accurate records of patient interactions and track progress in care coordination.

Patient Education:

Ensure patients have access to necessary medications, treatments, and support services. Educate patients on preventive care, wellness programs, and chronic disease management.

Collaboration:

Collaborate with all healthcare providers, consultants, outside medical offices, hospitals, insurance companies, and social service agencies to coordinate care.

Quality Assurance:

Support initiatives aimed at improving patient satisfaction, engagement, and health outcomes.

Other Duties:

Perform other duties as assigned.

Qualifications:

High school diploma or equivalent Minimum one year of experience in a healthcare, social work, or customer service role Knowledge of healthcare systems, insurance processes, and patient rights

Preferred Qualifications:

Associates or Bachelors degree in healthcare, social work, or a related field Prior experience in patient advocacy or care coordination Proficiency in medical terminology and electronic health records ( EHR )

Physical Requirements:

Must be able to utilize a phone, computer and other office equipment. Must be able to occasionally lift to 25 pounds. May be required to assist with clinical operations at other clinical sites when necessary.

Department Specific Information:

Join NEOMED Health Care in Transforming Community-Based Academic Medicine Be part of an expanding academic medical practice at Northeast Ohio Medical University ( NEOMED ), committed to delivering integrated, patient-centered care and advancing health through education and clinical innovation. We are seeking a Patient Care Advocate to join our team at the NEOMED Health Care Center . At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to clinical care to apply. If youre ready to be part of a groundbreaking approach to patient care and work in an innovative environment, we want to hear from you.

Starting Pay Rate Range:

$16.42 - $19.74, commensurate with experience Benefits & Perks NEOMED is committed to supporting your health, well-being, and long-term success-both at work and beyond. Our comprehensive benefits package is designed to help you thrive. Healthcare Coverage Competitive medical, dental, and vision insurance through Medical Mutual Flexible Spending Account ( FSA ) or Health Savings Account ( HSA ) Short- and long-term disability coverage, Long-term care coverage options, and Life insurance Retirement State retirement plan with 14% employer contribution to help you plan for the future Paid Time Off Generous vacation and sick leave, in addition to 11 paid holidays each year Additional Benefits Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification Employee wellness activities and initiatives that support a healthy work-life balance To apply, visit https://neomed.peopleadmin.com/postings/6962 NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. 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