Key Perks and Benefits:

Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan. Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.

Medical Insurance:

Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage. Benefits begin on the first of the month following your hire date. HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses. Company-paid Life Insurance and Long-Term Disability Insurance Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance Industry-leading retirement plan - employer contributions begin day one with no waiting period for participation. Tuition Assistance Program Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift. Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart. Join the Wilson Health Team!

Who We Are:

At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family. Our vision is to be a trusted, nationally recognized leader of innovative, collaborative community health. If you enjoy helping others, providing exceptional customer service, and working in a fast-paced healthcare environment, we'd love to hear from you!

Employment Status:

PART TIME

Working Hours:

30-36 hours a week

Shift:

1st shift (7am-5pm) Position Reports to: Manager -

Occupational Health Department Description:

Wilson Health's Occupational Health Department provides occupational health services that are robust benefiting both employers and employees reducing absenteeism and turnover, increasing productivity, morale, job satisfaction, and decreasing sickness and injuries amongst employees. The following services are offered by our department: Drug & Alcohol Testing, Education Sessions, Employee Assistance Program, Hearing Conservation Program, Physical Examinations, Wilson Onsite Wellness, Worksite Health & Injury Management. Position Summary The Patient Services Representative is often the first point of contact for patients, employers, and visitors, creating a welcoming and professional experience both in person and over the phone. This role is responsible for patient registration, scheduling, insurance verification, communication, and administrative support while ensuring efficient daily office operations. The ideal candidate is organized, customer-focused, and thrives in a collaborative healthcare environment. Essential Duties & Responsibilities Greet patients, employers, and visitors professionally, both in person and by telephone. Register new and returning patients while accurately collecting demographic, insurance, and employer information. Answer and direct incoming phone calls, messages, and electronic communications using established telephone protocols. Schedule appointments accurately and efficiently while meeting patient and employer needs. Utilize electronic health record (EHR), practice management software, patient portal, and other technology systems according to department guidelines. Verify insurance eligibility and obtain necessary authorizations when applicable. Collect co-pays, account balances, and process payments while following established cash-handling procedures. Enter patient charges, payments, and documentation accurately into the practice management system. Coordinate referrals and maintain referral tracking documentation to support continuity of care. Communicate effectively with providers, nursing staff, employers, and other departments to ensure exceptional patient service. Maintain patient confidentiality and comply with HIPAA and organizational policies. Assist with additional administrative duties and special projects as assigned. Education High school diploma or GED required.

Preferred Qualifications:

Previous medical office or healthcare customer service experience preferred. Medical Assistant training or certification is preferred. Experience with patient registration, scheduling, insurance verification, and electronic health records preferred. Knowledge of medical terminology is preferred. Previous experience with diagnostic and procedure coding is preferred. Strong computer proficiency and data entry skills required. Excellent communication, organizational, and customer service skills. Ability to prioritize tasks and work efficiently in a fast-paced environment.

Mission & Vision & Values:

Improve the health and wellness of the community by delivering compassionate, quality care. Be a trusted, nationally-recognized leader of innovative, collaborative, community health.

A.S.P.I.R.E

- Always serve with professionalism, integrity, respect, and excellence. 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