Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
M
Mercy
Ada - Advaced Patient Services Representative - Part time
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Oklahoma data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,002 / year median in Oklahoma
+11% projected growth
Job Description
Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details:
Minimum Qualifications Education:
High school diploma or equivalent.Experience:
Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.Skills, Knowledge and Abilities:
- Knowledge of medical terminology, insurance practices, and billing procedures.
- Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
- Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
- Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
- Position requires standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.