FULLTIME

Mid Shift Position

• 1PM-1AM Set Schedule every Wednesday, Thursday, Friday The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

Treat all patients and colleagues with dignity and respect. Open communication between all departments and cultivating a team environment. Communicate professionally and effectively with patients, visitors, vendors, and peers. Ability to handle a fast-paced environment that requires extensive multi-tasking professionally and with poise. Stand and greet all patients and visitors in a friendly, courteous, and professional manner. Maintain confidentiality and observe HIPAA compliance. Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance. Obtain all necessary patient demographics, financial information, patient consents, and additional forms. Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services. Explanation of benefits and time of service collections of ER Copayments, Deductibles, and self-pay totals. Processing payments and regular communication with the Central billing Office to resolve errors. Perform patient status changes as clinical staff directs. Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding. Answer, screen, and direct incoming phone calls Complete admission notifications and medical record request for all walk-in patients and provider offices. Facilitate deposits and cash reconciliations during shift change. Maintain with accuracy all spreadsheets, and patient logs. Perform clerical duties, including mail delivery, faxing, copying, and scanning Perform other duties as assigned.

Qualifications:

Patient Registrar and/or Insurance Experience Working knowledge of insurance identification and terminology Working knowledge of insurance verification and benefit descriptions Working knowledge of Admission Notifications and Insurance Authorizations (Preferred) Working knowledge of Medical Terminology (Preferred) Strong Organization Skills Proficient Computer Skills Strong Communication and Customer Service Skills Required Current Background Clearance and Satisfactory Background Check Results High School Diploma/GED Commitment to

Patient and Family Satisfaction Schedule:

Weekend availability and Holidays Required Mid Shift Position

• 1PM-1AM
• Set Schedule Weekly
• Every Wednesday, Thursday, Friday 9J0bvTqOCj