Job purpose A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients. Duties and responsibilities Scheduling and confirming appointments Welcoming patients and updating their information in the dental software(s) Registering new patients according to established office protocols Verifying insurance and accurately building patient insurance plans in the dental software(s) Assisting patients to complete all necessary forms and documentation Answering and managing incoming calls Responding and complying with requests for information Preparing documentation for upcoming appointments Checking daily appointment schedules and filling gaps to ensure positive production Monitoring and replying to e-mails and voicemails Maintaining a professional reception area Safeguarding patient privacy and confidentiality Maintaining OSHA and HIPPA Compliance Perform all other duties as assigned High School degree or equivalent required Exceptional written and verbal communication skills required Working conditions: Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements:

Schedulers will be required to: Sit for long periods Look at a computer screen for extended periods Stand for long periods. Lifting up to 50 pounds Reports to: Area Director of Operations / Operations Manager Direct reports: None