PSR III - Patient Services Representative - Pulmonology Clinic

Back PSR III•Patient Services Representative•Pulmonology Clinic OU Health Oklahoma City, OK, USA May 22, 2026

Full Time Administration & Operations Assistant & Support Job Description Position Title:

PSR III•Patient Services Representative•

Pulmonology Clinic Department:

OUPB Pulmonology Job Description:

Job Description The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol. Provides information about clinic operations Obtains patient demographics on new patients and updates demographics on established patients. Assists with answering telephone calls and monitoring the abandon call rate. Prepares and enters healthcare providers' templates into the EMR. Coordinates schedules as directed to patient requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately. Distributes encounter forms and inspects the form for completeness and accuracy. Copies insurance cards and uploads into the EMR as appropriate. Balances and closes cash box daily for the clinic/unit. Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.) Talks to patients about financial accounts, and collects as appropriate. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any. Orders supplies when low and need to be reordered. Types notes and letters for physicians as needed, via mail or patient portal. Makes immunization cards as needed. Sorts and distributes mail. Communicates with patients of all ages in a professional manner at all times. Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach. Enhances professional growth and development through in-service meetings and education programs. Maintains patient confidentiality. Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts. Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits. Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime. Serves as lead employee or assistant supervisor. Mentors and trains new employees as needed / directed. General Responsibilities Performs other duties as assigned. Minimum Qualifications Education Requirements Associate's Degree required. Experience Requirements 5 or more years of experience in admitting, financial counseling, patient registration, or related area required. License/Certification/Registration Requirements None required. Knowledge/Skills/Abilities Requirements Expert verbal and written communication skills. Expert customer service skills. Expert ability to work effectively with other employees, patients, and external parties. Expert proficiency with the use of Microsoft Office tools. Knowledge of hospital policies and procedures. Knowledge of third-party contractual agreements and requirements. Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges. Skill in establishing and maintaining effective working relationships with others. Skill in following verbal and written instructions; in interviewing patients. Keyboarding skills sufficient to meet the requirements of the position. Collection of copays and past due balances.

Epic Cadence:

Template Build 100

Class, Epic Cadence:

Template Build 200 Class Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available. Current OU Health Employees•Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including

PTO, 401

(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. Email me jobs like this About OU Health Oklahoma's Employer of Choice Relentlessly Pursuing Excellence OU Health is on a journey to become Oklahoma's Employer of Choice for top talent by valuing the wellbeing and career journey of all team members through an inclusive culture of belonging, development, innovation and excellence. Whether you're a nurse , physician , student or many other roles at OU Health , you have the opportunity to be a part of something greater than yourself and inspire hope through curiosity. Investing in Your Career OU Health offers robust training and development opportunities to invest in your growth and prepare you for an exciting career journey . Next Generation Workforce Comprehensive Onboarding Model Tuition Reimbursement Career Ladders Leadership Development Academies Educational Advancement and Support You Belong Here We recognize the value of investing in the growth and development of our employees. This starts with our comprehensive Total Rewards package and is continued with career growth and development opportunities that are designed to support our employees (personally and professionally). By prioritizing employees' health, wealth, wellbeing, recognition and career development, we've fostered a culture of belonging and inclusion that is meaningful for all five generations of our workforce. Company Profile